By using the TheGear.Store website or its services (“Moto Gear Store Ltd”) you are agreeing to be bound by these terms and conditions (“Terms of Service”).
The Gear Store promises to provide you with the best shopping experience every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery team.
For any inquiries about your order, call us on +254 725 900 190 or email [email protected].
Please Note:
Making payment means accepting the delivery. Therefore, it is not possible to open products bearing a manufacturer’s seal, reject and send them back with the same delivery agent. This can only be done before opening the package. Should you wish to return an item, email [email protected] to highlight your issue.
DELIVERY TIME
We try our very best to ensure that for orders made
Before 3:00 pm; Within Nairobi (SAME DAY) | Upcountry (OVERNIGHT)
After 3:00 pm; Within Nairobi (NEXT DAY – EXPEDITED) | Upcountry (48 HRS FROM FOLLOWING DAY)
To track your order, click here.
COST OF DELIVERY
The delivery cost is calculated during checkout automatically.
There may be a slight discrepancy in shipping if the item is bulky in nature and was not declared as much by the seller. We will contact you via +254 725 900 190 if there are any issues concerning your delivery.
We guarantee that every purchase you make will be delivered to you.
Delays may on rare occasions be caused if:
- a dealer doesn’t have an item in stock or hasn’t updated their stock levels
- we have trouble clearing the item with the dealer
- the item is excessively bulky and special transport arrangements have to be made
In all of the above instances, we will communicate in a timely fashion. All deliveries delayed for more than 14 days are subject to a stress-free refund.
