By using the TheGear.Store website or its services (“Moto Gear Store Ltd”) you are agreeing to be bound by these terms and conditions (“Terms of Service”).
TheGear.Store, (referred to as “Site”) recognizes the importance of privacy as well as the importance of maintaining the confidentiality of personal information. This Privacy Policy applies to all products and services provided by us and sets out how we collect, use and disclose information in relation to users of the Site. This Privacy Policy also applies to use of our services and products on a mobile device.
All capitalized terms not defined in this document shall have the meanings ascribed to them in the Terms of Use of the Site
- COLLECTION OF INFORMATION
Your privacy is important to us and we have taken steps to ensure that we do not collect more information from you than is necessary for us to provide you with our services and to protect your account:
Information including user name, address, phone number, and email address, will be collected at the time of user registration on the Site. If you are registering a TheGear.Store account through social media platforms such as Facebook or Twitter, we may collect your account name and profile photo at those platforms.
If you choose to answer our supplemental questionnaires for registered members, we may also collect marital status, nationality, gender, date and/or year of birth, annual income, monthly spending and user preferences. If you prefer not to provide such information, the use of our services and products will not be affected.
If you are registered as a seller or service provider, in addition to the information mentioned above, we may also collect your identity information, tax registration number and information about your business, such as the information about your business license.
If you are successfully certified by TheGear.Store as a blogger, vlogger or an influencer, in addition to the information mentioned above, we may also collect your live stream videos, your social media account names and profile photos, and posts or comments made by the Site’s members.
If you contact our customer service, we may record your conversation with us and collect additional information to verify your identity.
In connection with any transaction and payment services, or services under our buyer protection schemes, information, including but not limited to, bank account numbers, billing and delivery information, credit/debit card numbers, mobile phone numbers, expiration dates and security code and tracking information from checks or money orders may be collected to facilitate the sale and purchase as well as the settlement of purchase price of the products or services transacted on or procured through the Site.
We record details of users’ activities on the Site. Information relating to such transactions (including, but not limited to, the types and specifications of the goods, pricing and delivery information, any dispute records and any information disclosed in any discussion forum) may be collected when transactions are conducted on or facilitated through the Site.
From time to time, we collect information about our users and prospective users during trade shows, industry events and other functions. The information we may collect at these events includes, but not limits to, user name, address, phone number, fax number and email address.
We record users’ buying and browsing activities on our platform including but not limited to IP addresses, browsing patterns, buyer behavioral patterns and equipment information. In addition, we gather statistical information about the Site and visitors to the Site including, but not limited to, IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors.
Certain data we collect may be defined as personal data under applicable data protection law (“Personal Data”).
To enable us to provide our services and products to users, users need to provide certain categories of data (which may include Personal Data), such as user name, address, phone number, and email address. If certain data is required, we will let you know at the time of collection. In the event that users do not provide sufficient data marked as necessary, we may not be able to complete the registration process or provide certain products or services.
- USE OF PERSONAL DATA
We collect and use your Personal Data for the following purposes:
verifying your identity;
verifying your eligibility to register as a user of the Site or become a blogger, vlogger or an influencer of the Site;
processing your registration as a user, providing you with a log-in ID for the Site and maintaining and managing your registration;
providing you with customer service and responding to your queries, feedback, claims or disputes;
facilitating communication between buyers and sellers on the Site, processing transactions and payments, assessing advance withdrawal requests from sellers and providing delivery services;
assessing account security and transaction risks of members, detecting and preventing fraud and other security incidents;
personalizing our communication with you based on your browsing records, equipment information we collected and your order history, and performing research or statistical analysis in order to improve the content and layout of the Site, and to improve our product offerings and services, including, for example, using anonymized data for machine learning purposes;
identifying, developing and marketing products and services that we believe you will value, including across browsers and devices, in accordance with applicable laws. Cookies or other similar technologies may be used to provide you with advertising based upon your browsing activities and interests (see section E. COOKIES below). Where we are required by applicable law, we will seek your consent prior to sending you communications for marketing purposes; and
We may also use your Personal Data for other purposes that are not incompatible with the purposes we have disclosed to you (such as archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes) if and where this is permitted by applicable data protection laws.
- DISCLOSURE OF PERSONAL DATA
We may disclose and transfer (whether within or outside the jurisdiction of the Moto Gear Store entity that is the controller) your Personal Data to our partners and to service providers engaged by us to assist us to provide services to you or who otherwise process Personal Data for purposes described in this Privacy Policy or notified to you when we collect your Personal Data. Examples of This partners or service providers include:
our business partners (for example, in order for them to provide you with discounts or offers that may interest you);
marketing platforms, such as Google, Twitter, Facebook, Instagram, and providers of analytics services relating to users’ behavior, in order to tailor the content, you see when visiting our Site. These marketing platforms may combine information they collect on our Site with data on their platforms and data they collect from other websites or through other sources in order to conduct targeted advertising. The activities of these third-party marketing platforms are governed by their own privacy policies, not this Privacy Policy;
payment service providers to assist with payment for transactions or providing withdrawing service for sellers. The activities of payment service providers may be governed by their own privacy policies, not this Privacy Policy;
credit risk assessment providers to conduct risk assessment on sellers to determine whether a seller can be permitted to make an advance withdrawal;
logistics partners for providing delivery services for buyers, including return and exchange of products, and warehousing services for sellers;
custom agents for customs clearances purposes;
cloud computing service providers to provide cloud storage services;
warranty service providers to provide warranty services;
customer service providers to provide after-sale services; and
risk control service providers to assess the security of members’ accounts and transaction risks.
This Service Providers must abide by our data privacy and security requirements and are only permitted to use your Personal Data in connection with the purposes specified above, and not for their own purposes.
For the purposes specified above, we may share your Personal Data with affiliated companies of Moto Gear Store and/or their designated Service Providers, which comprises a group of companies operating leading online and mobile marketplaces in consumer and business-to-business commerce, as well as cloud computing and other services.
When we believe it is necessary to comply with applicable laws or to exercise, establish or defend our legal rights or protect your vital interests or those of any other person, we may also disclose and transfer your Personal Data to our professional advisers, law enforcement agencies, insurers, government and regulatory and other organizations, or as otherwise required or permitted by applicable laws.
We may disclose your Personal Data to an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your Personal Data only for the purposes disclosed in this Privacy Policy.
We may also disclose your Personal Data to any other person with your consent to the disclosure
We retain your Personal Data as long as we have an ongoing legitimate business need to do so for example to provide services or products to you, or as required or permitted by applicable laws, such as tax and accounting laws.
Information you submit to the Site for publication may be made publicly available on the Site and therefore accessible by any internet user. You should exercise caution when deciding what information, you submit to us for publication.
We may provide aggregated or anonymized data to third parties, but when we do so, the information we share is in a de-identified format that does not personally identify you.
We have established relationships with other parties and websites to offer you the benefit of products and services which we do not offer. We offer you access to these other parties and their websites through the use of hyperlinks from our Site. In some cases, you may be required to submit Personal Data to register or apply for products or services provided by such third parties or partners. This Privacy Policy does not apply to these third-party websites. The privacy policies of those other parties may differ from ours, and we have no control over the information that you submit to those third parties. You should read the relevant privacy policy for those third-party websites or partners before responding to any offers, products or services advertised by those parties.
- RIGHTS REGARDING PERSONAL DATA
Under the applicable laws, you may have the rights of access to Personal Data held by us and other rights.
If you have any questions regarding this Privacy Policy or if you wish to access or correct your Personal Data, you may send your request to [email protected].
If and to the extent permitted by applicable law, we may charge you a fee for the processing of any request you make regarding your Personal Data.
- COOKIES
We use “cookies” to store specific information about you and track your visits to the Site, either through a computer or via a mobile device. It is not uncommon for websites to use cookies to enhance identification of their visitors.
A “cookie” is a small amount of data that is sent to your browser and stored on your computer’s or mobile device’s hard drive. If you do not deactivate or erase the cookie, each time you use the same browser or mobile device to access the Site, our web servers will be notified of your visit to the Site and in turn we may have knowledge of your visit and the pattern of your usage. The cookies will enable us to remember your information, so you do not have to re-enter it every time you use the Site.
In addition, we use cookies to manage the security of our Site, to gather information about usage by users; to research visiting patterns and conduct interest-based advertising; to assist our partners to track user visits to the Site and process orders; and to track progress and participation in promotions.
For these additional purposes identified above, you can determine if and how a cookie will be accepted by configuring the privacy setting of the browser you are using to access the Site or the privacy setting of your mobile device. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information. If you adjust the privacy setting in the browser, your mobile device will continue collecting data unless you adjust the privacy setting of the device, and vice versa.
You have the right to decide whether to accept or reject cookies. If you choose to set your web browser controls to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted.
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com
Certain features of the Site depend on cookies. Please be aware that if you choose to block cookies, you may not be able to sign in or use those features, and preferences that are dependent on cookies may be lost.
We use two types of cookies: session cookies (which are erased once you close the browser or shut down the device) and persistent cookies (which remain even after closing the browser or shutting down the device/application and which are activated each time you visit the Site). The session cookies use encrypted data to unambiguously authenticate you. The persistent cookies do not store account numbers or passwords.
We use both first party cookies (cookies that are set by us at Moto Gear Store and serve mainly to enable basic functionality on our Site, including web analytics cookies that help us understand how users use our web pages and how we can improve their use) and third party cookies (These cookies are not set by Moto Gear Store, but by our selected partners).
In addition, we also use social media cookies. Some pages on our Site allow you to “share” content through social media such as Facebook and Twitter. Sometimes we embed videos from website like YouTube. This website set their own cookies on which we have no influence. To refuse their cookies, please follow the instructions on their website. In addition, these websites have their own privacy policy, which you can find on each respective websites.
Google Analytics
Our Site uses Google Analytics, an internet analytics service provided by Google, Inc., 1600 Amphitheater Parkway Mountain View, California, 94043, USA (“Google”). Google Analytics uses “cookies”, which are text files that are stored on your computer and used to analyze the use of the Site.
The website uses an anonymization tool of IP addresses so that the IP addresses are truncated within the territory of the Member States of the European Union and the other members of the agreement on the European Economic Area. The non-truncated IP address are only exceptionally transmitted to Google’s servers in the US and then truncated there.
Google uses the data on behalf of the website operator to evaluate your use of the website, to compile reports on website activity for the website operators and for other website activity and internet usage services. Google may disclose this information to third parties under the terms of the law or for further processing by third parties on behalf of Google.
For more information about Google Analytics cookies, visit the Google Help pages and Privacy Policy:
Google Privacy Policy: https://policies.google.com/privacy
Google Analytics Help Center: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
The IP address that your browser will pass on to Google Analytics will not be associated with any other data stored by Google. Through your browser settings, you can block cookies; however, this can lead to problems with the use of some functionalities of the website. Through the add-on “Google Analytics Opt-out” you can through your current web browser opt-out to the use of Google Analytics from then on: http://tools.google.com/dlpage/gaoptout?hl=en.
More information can be found here: https://support.google.com/analytics/answer/6004245
- MINORS
The Site and its contents are not targeted to minors (those under the age of 18) and we do not intend to sell any of our products or services to minors. If a minor has provided us with Personal Data without parental or guardian consent, the parent or guardian should contact [email protected] to remove the information.
- SECURITY MEASURES
We employ commercially reasonable security methods to prevent unauthorized access to the Site, to maintain data accuracy and to ensure the correct use of the information we hold.
For registered users of the Site, some of your information can be viewed and edited through your account, which is protected by a password. We recommend that you do not divulge your password to anyone. Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited email. If you share a computer with others, you should not choose to save your log-in information (e.g., user ID and password) on that shared computer. Remember to sign out of your account and close your browser window when you have finished your session.
No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect the information, we hold for you, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.
- CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.
Any changes to this Privacy Policy will be communicated by us posting an amended Privacy Policy on the Site. Once posted on the Site, the new Privacy Policy will be effective immediately. You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.
- HOW TO CONTACT US
If you have any requests, questions or concerns about our use of your Personal Data and this Privacy Policy, please contact us at [email protected].
Your Feedback is important to us.
We welcome your input regarding our Privacy Policy and any comments on the services we provide to you. You may send us your comments and responses to us at [email protected].
